Refund Policy

This Refund Policy explains how refunds are handled for services provided by travelassistcentre.com, operated by KSG Hospitality Group.

Service Fee Refunds

Our charges apply to consultation, research, and customer assistance services.

Once the requested assistance has been initiated or completed, the service fee becomes non-refundable.

This is because the fee covers the time, expertise, and resources used to review your case and provide guidance.

Airline Refunds

Refunds for flight tickets are determined solely by the respective airline and depend on:

Ticket fare rules
Type of booking
Cancellation timing
Airline policies

travelassistcentre.com does not control airline systems and cannot guarantee:

Refund approval
Refund amount
Refund processing time

If an airline approves a refund, the amount is processed by the airline directly to the original payment method, subject to their internal procedures.

Duplicate Payments

If a customer is charged more than once for the same service due to a technical or billing error, the duplicate amount will be reviewed and refunded after verification.

Billing Disputes

Any billing-related concern must be reported within 7 days of the transaction date.

Please contact our support team with:

Transaction details
Payment proof
Registered contact information

Requests received after this period may not be eligible for review.

Chargebacks

Before initiating a chargeback, customers are strongly encouraged to contact our support team for resolution.

If a chargeback is filed without prior communication, we reserve the right to provide the payment processor with:

Proof of customer authorization
Service records
Communication history

Processing Time

Approved refunds for duplicate payments or eligible service-related cases are processed within 7–10 business days.

The time for the amount to reflect in your account depends on your bank or payment provider.

Non-Refundable Situations

Refunds will not be provided in the following cases:

Service already delivered
Customer changes their mind after consultation
Airline declines refund
Delay caused by airline processing

Contact for Refund Requests

For any refund-related query, please contact:

Email: support@travelassistcentre.com
Phone: +1 (877) 916-1249

Important Notice: We provide independent travel assistance services. All airline refunds are subject to airline fare rules and are outside our control.